Help & how-tos

Click Start free on the home page, enter your name, company and a password, and you'll be set up as the User Admin on the free plan (up to 3 screens). You can invite your team from Settings → Account Members in the CMS.

The free plan lets you run up to 3 screens so you can try the full CMS — playlists, scheduling and remote updates — at no cost. Add more screens at any time by upgrading to a paid plan.

Three things: an OrbiSignage account; a display with the OrbiSignage player (Android TV, Amazon Fire TV, a commercial display, or any web browser); and content (images or video) added to a playlist and published.

Install and open the OrbiSignage player on your TV (see Downloads). It shows a 6-digit pairing code. In the CMS go to Screens → Add Screen, enter that code and name the screen — it pairs instantly and starts playing your content.

Yes. Any Android TV or Fire TV device works, as do many commercial displays. You can also run a screen in any modern web browser using the web player — handy for testing.

Your plan covers a set number of screens. Either unpair a screen you no longer use, or add screens to your subscription from Settings → Subscription Plan. New screens are charged pro-rata for the rest of your billing period.

Upload images and video under Media, then create a playlist and drag items in, setting a duration for each. Assign the playlist to one or more screens and hit Publish — screens update over the air in seconds.

Yes — use dayparting schedules (paid plans). Set, for example, breakfast at 8am, lunch at 12pm and happy hour at 5pm; priority-based schedules switch content automatically.

Yes. Media downloads to each screen and plays from local storage, so a dropped connection never stops the show. Screens re-sync automatically when they're back online.

Proof of play records exactly what played, where and when. It's useful for compliance and for advertisers who need evidence their content ran. Export reports from the CMS as CSV.

The dashboard shows each screen's status and last check-in. Offline screens are flagged so you can spot a display that needs attention.

You pay per screen, per month, on the plan you choose. Annual billing saves 10%. Add or remove screens at any time — additions are charged pro-rata to your next billing date.

Yes. Switch to annual from Settings → Subscription Plan to lock in the 10% saving. Annual terms are paid up front and run for the year.

Selected accounts can be billed by invoice — your account manager issues an invoice you can pay by bank transfer or card. Per-screen add-ons during the year are charged to your card. Contact Info@orbisignage.com to arrange invoice billing.

When a new mandatory update is published, every screen downloads it on its own. On an ordinary screen the device then shows a one-time Install confirmation, so someone taps Install once per screen. Optional (non-mandatory) updates are never installed automatically, they appear as “Update available” in the player's side panel for you to install when it suits.

For fully hands-off updates with no tap at all, a screen has to be a managed device with the OrbiSignage player set as its Device Owner. In practice that means enrolling the device through a mobile device management (MDM) or Android Enterprise service. Device Owner can only be set on a device that has been factory reset and not yet signed in to a Google account.

If you run more than a handful of screens and want silent, unattended updates, email Info@orbisignage.com and we'll help you set it up. Without Device Owner, mandatory updates still reach every screen automatically, they simply need a single Install tap.

Check the device has power and network, then confirm it still appears as paired in Screens. Re-publishing your playlist forces a refresh. If it stays blank, restart the player app on the TV.

Use landscape assets at your display's resolution (1080p is ideal). Very large 4K videos are automatically optimised on upload so they play smoothly on TV sticks.

Use the "Forgotten password?" link on the login screen, or contact your account's User Admin. For account-level help email Info@orbisignage.com.